Pohutu Lodge Policies

Payment Policy

*Payment for all accommodation must be made in full on the day of arrival (if not already done so).
*Recovery charges may be made if your account is not paid on time.

Cancellation Policy

*Cancellations MUST be made two days prior to the arrival date
*All bookings not cancelled by this time will have the first night's accommodation debited to the registered guest's credit or debit card account

Child Policy

*All children and Infants MUST be included when making bookings 
*Children 2 years and under are free of charge
*Children 3 years and over are charged full rate
*Portable cots, cot bedding, highchairs and stair gates are available on request and are subject to availability

Privacy Policy

We are committed to safeguarding the privacy of our website visitors and system users; in this policy we explain how we will use personal information we collect from you.

Click here to view our privacy policy.




Contact Us

Pohutu Lodge
3 Meade Street
Rotorua, 3010
Bay of Plenty
New Zealand

Phone +64 07 346 1499
Freephone 0508 764 888
Freephone 0508 POHUTU

Email info@pohutulodge.co.nz


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